Shipping policy

BUDOMART HONG KONG LIMITED

Thank you for choosing BUDOMART HONG KONG LIMITED. We strive to provide safe, timely, and reliable delivery for all your electronic products.

1. Order Processing
Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
During peak periods, processing may be slightly delayed, and affected customers will be informed in advance.

2. Shipping Time & Cost
Standard shipping time: approximately 15 business days.
Shipping fees are calculated based on weight, dimensions, and destination, and will be clearly shown at checkout.
Actual delivery time may vary due to logistics delays, customs inspection, weather, or local holidays.

3. Shipment & Tracking
Once your order is dispatched, a shipping confirmation email with tracking number will be sent.
Tracking information usually becomes active within 24–48 hours after shipment.

4. Address Responsibility
Please double-check that your shipping address is correct and complete before placing your order.
BUDOMART HONG KONG LIMITED is not liable for non-delivery or delays caused by an incorrect or incomplete address provided by the customer.

5. Lost or Damaged Packages
Lost package: Please contact us within 7 days of the expected delivery date.
Damaged item: Please contact us within 48 hours of delivery and provide photos of the damaged product and packaging.
We will investigate and assist with a resolution promptly.

6. International Shipments
For international orders, any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient and are not included in the product price or shipping cost.

7. Contact Us
If you have any questions about this Shipping Policy, please contact us:
Trade Name: BUDOMART HONG KONG LIMITED
Email: info@budomart.shop
Address: UNIT 2202, 22/F, KAISER CENTRE, 18 Centre Street, Sai Ying Pun, Western District, Hong Kong Island